We stayed at Club Mahindra Ashtamudi Kerala from 20 Nov 2023 to 23 Nov 2023 as Club Mahindra members. Location : (6/10) Slightly on interior of Kollam Outskirts, next to Ashtamudi lake. Pre-reception and reception : (7/10) We were contacted prior to check in about confirmation and subsequently thrice on the day of check in as we could arrive at hotel by 2145 hrs, and rooms were kept accordingly. However, reception staff was cold. Ambience and rooms : (9/10) Big property, variety of rooms, (we stayed in Studio K which was bid and with small kitchenette) , surroundings are beautiful. Staff and service: (6/10) Staff lacks warmth which is characteristic of other CM resorts. Travel desk was unhelpful and much costlier. Did not find much of evening activities which are part of other CM resorts. However, Mr Prem Krishnan was very helpful and interacted with visitors with enthusiasm. Food: Food as usual is over priced even for a fine dine restaurant. However, taste wise it was good. Value for money: (7/10) Positive points ambience, surroundings and rooms which co****sates for everything else. Negative points - staff